Heya Cz, if FC only controls the timing of shipments to the distributors, can you at least tell your loyal customers here why the company chose to work with Digital River?
Folks who preordered through *unaffiliated* companies are already receiving their product while those of us who demonstrated some loyalty and trust in FC and ordered through the *official* site have not even had their products shipped yet. In addition, Digital River makes it difficult or imposible for customers to cancel their orders, even before they have shipped. Are these the sorts of business practices that FC really wants to be associated with?
Are we better off in the future (Shadowlands) spurning the official preorder and instead ordering elsewhere? Can you at least give us some insight into why FC chose this path? As you can tell, it is extremely frustrating to demonstrate some loyalty and then get burned.
thanks in advance for any answers you may provide
amis